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This notice describes how New Lanark Trust, New Lanark Hotels Ltd, New Lanark Trading Ltd and New Lanark Homes process your personal data, as a Controller.
You have the right to object to some of the processing which the New Lanark group carries out. More information about your rights and how to exercise these is set out in the section headed “Your rights” below.
And anyone contacting, visiting or using our:
2. Summary of the purposes for processing your personal data and the legal basis for doing so:
We process personal data to make, amend and administer bookings, provide hotel, leisure and visitor attraction services, process and store payment details and provide other products and services (such as meals). We also deal with enquires, gather customer feedback, undertake market research and direct marketing, in our legitimate interests to promote our business and improve our service and delivery.
When booking with us, we don’t ask for accessibility, dietary, health or other sensitive personal data. If you (or someone on your behalf) do provide such information to us, please be aware we may need to ask for your explicit consent. In some cases, it may be permissible for us to have such data as it is in your vital interests that we do so.
On our websites we use third party marketing and analytical cookies plus similar technologies are included in our marketing emails, as explained in our Cookie Notice below. You can reject and block cookies in your browser settings.
When you post on social media about our business, we may use your contact details to respond to any complaints or comments, on the legal basis of our legitimate interests.
In our legitimate interests, we also seek to prevent and detect crime as well as protect our business and premises.
In order to fulfil the above purposes:
We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party’s vital interests or our legitimate interests. Where we process personal data on the basis of your consent, we will retain it for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.
3. Your rights
Where you exercise any of your rights, we will process your personal data to comply with your request in accordance with our legal obligations.
You have the right to lodge a complaint with a data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner.
If you wish to exercise your rights, please email email@example.com with details of your request.
4. Personal information we collect
We collect personal information when you book with us or use our services. This includes hotel, restaurant and visitor centre visits, using our websites, or corresponding with us. We may also receive personal data about you from another source. This includes:
Third parties that we receive personal data from may include:
5. How do we use your information, and what is the legal basis for this use?
If the information we request is not provided, we may not be able to enter into or comply with a contract or our legal obligations.
In our legitimate interests regarding the conduct of our business, in particular:
Ensuring customer satisfaction, maintaining goodwill and dispute resolution
To protect our business and prevent fraud
For business performance and improvement
Safety & Security of our Guests, Visitors and Employees
Developing and Marketing Products and Services
Legal and Regulatory purposes
Where you give us consent:
You have the right to withdraw consent at any time.
For purposes which are required by law:
To protect your vital interests or those of another person:
6. Other recipients that we disclose, transfer or share your personal data with.
When you book accommodation with us in some limited circumstances it may be provided by one of our partner Hotels/ B&Bs; in these cases, we will pass your booking details to the relevant company to fulfil your booking. Each of these companies use your details to provide the services and products requested with your booking and for the other purposes set out in this notice.
For some activities New Lanark Trust, Hotels, Trading and Homes use third party service providers. Your personal data will be disclosed to such organisations where this is necessary to provide a service to you, or where it is in our legitimate interests. For example, we use third parties to:
Personal data may be shared with regulators, government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim or regulatory purposes.
We disclose your personal data to payment providers, technology providers, insurers, and other specialist professional and technical advisers, to manage your bookings, arrange payments, and provide services.
Sometimes we may need to send or store your data outside of the European Economic Area (the EU plus Iceland, Lichtenstein and Norway) (‘EEA’). For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services.
If we do transfer information outside of the EEA, we will make sure that it is protected by using one of these safeguards:
7. What rights do I have?
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent. We will continue to process your personal data for other purposes on a different lawful basis (other than consent) where that applies.
In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by clicking on the 'unsubscribe' link located in the footer of every marketing email or text.
Where you have a relationship with another organisation, such as a social media platform like Facebook, we may ask them to send marketing to you. If you object to receiving marketing from us we will stop marketing to you. However, please contact the organisation directly if you want to withdraw your consent to such organisation marketing to you.
Other qualified rights
These rights may be limited, for example if fulfilling your request would reveal personal data about another person or you ask us to erase information which we are required by law to keep. Where you object to us processing personal information we may have a compelling justification for processing it. Relevant exemptions are also included within the data protection laws that apply in the UK. We will inform you of relevant exemptions we rely upon when responding to any request you make.
To exercise any of these rights, you can get in touch with us using the details set out below. If you have concerns, you have the right to complain to the data protection supervisory authority of the EU Member State in which you are resident, work or in which your complaint arises. In the UK, the supervisory authority is the Information Commissioner.
8. How long will you retain my personal data?
We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party’s vital interests or our legitimate interests. Where we process personal data on the basis of your consent, we will retain it only for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.
The period for which we will retain your personal data depends on the purposes for which we are processing it and where the same personal data is processed for two or more purposes, we will retain it for the longest period; For example, we retain:
In any of the cases mentioned above, we may retain the personal data for longer, if it is required for the purposes of any internal or external investigation or litigation; in these cases, it may be retained until the matter is resolved. We may keep your data for longer in line with any limitation periods, or if we cannot delete it, e.g. for tax, legal or regulatory reasons.
You have the qualified right to request deletion of your personal data at any time, or we may choose or be obliged to erase your personal data earlier, for example, if we no longer need to process it.
9. Cookies and other similar technologies we use.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
10. How do I get in touch with you?
General data protection queries
If you have any queries about the way we process your personal data or want to exercise any of your rights, you can get in touch at firstname.lastname@example.org
This Privacy Notice was last updated on 24th May 2018. Any changes to this Privacy Notice will be communicated on our website.
World Heritage Site
South Lanarkshire Scotland
|New Lanark Trust is a Scottish Charity No.SC008552.
Tel: +44(0)1555 661345
Fax: +44 (0)1555 665738
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